Shipping policy

Last updated: 1 September 2026

This Shipping Policy applies to orders placed with ÌGBÀANÌ. The seller is Adebola Mariam Adekunle, trading as ÌGBÀANÌ.

Handmade-to-order timeline

Most ÌGBÀANÌ pieces are handmade to order. Unless the relevant product page or your order confirmation states otherwise, please allow up to five weeks from order confirmation for production and estimated delivery within the United Kingdom.

This timeframe is an estimate rather than a guaranteed delivery date. International transit, customs processing and circumstances outside our reasonable control may extend the timeframe. If a significant delay occurs, we will contact you using the details provided with your order.

Delivery destinations

We deliver only to destinations offered at checkout. If your country or region cannot be selected, delivery is not currently available there. Available destinations may change as we expand our shipping arrangements.

Delivery charges

Available delivery services and charges are shown at checkout before you place your order. Qualifying UK orders with a product subtotal of £150 or more receive free standard delivery; checkout will confirm whether your order qualifies.

Order confirmation and tracking

You will receive an order confirmation at the email address supplied at checkout. Where tracking is available, we will send tracking details after the order has been completed and handed to the carrier.

Delivery address

Please check your delivery address carefully before placing your order. Contact hello@igbaani.com promptly if you notice an error. We cannot guarantee that an address can be changed once production or dispatch processing has begun.

Customs, duties and taxes

For deliveries outside the United Kingdom, import duties, taxes and customs charges may apply unless checkout expressly states that they are included. These charges are set by the destination country and are the customer's responsibility. Customs processing may delay delivery.

Risk and receipt

Unless you arrange your own carrier, the goods remain our responsibility until they are delivered to you or to a person you have identified to receive them.

Lost, damaged or delayed parcels

If tracking shows a problem, or your parcel arrives damaged, email hello@igbaani.com with your order number and any relevant photographs. We will investigate with the carrier and explain the next steps. Nothing in this policy limits your statutory consumer rights.