Refund policy

Last updated: 1 September 2026

This Refund Policy applies to purchases made from ÌGBÀANÌ. The seller is Adebola Mariam Adekunle, trading as ÌGBÀANÌ. Nothing in this policy limits your statutory consumer rights.

Contact us before returning an item

To notify us of a cancellation, return, fault or other issue, email hello@igbaani.com and include your order number. Please contact us before sending an item so that we can provide the correct return instructions.

Your right to cancel an online order

If you are a UK consumer, you may normally cancel an online order from the time it is placed until 14 days after the day you receive the goods, without giving a reason. After notifying us that you are cancelling, you have a further 14 days to send the goods back.

To cancel, email us a clear statement that you wish to cancel. You may also use the model cancellation form at the end of this policy.

Return condition

You may inspect and try on a garment as you would in a shop. Returned items should be unworn other than for trying on, unwashed, unaltered, free from marks, fragrance and damage, and returned with their original tags and protective packaging where reasonably possible. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item.

Handmade-to-order and personalised pieces

Most ÌGBÀANÌ pieces are handmade to order. A piece made after you order in a standard size or standard colour remains covered by the normal cancellation rights described above.

The change-of-mind cancellation right does not apply to goods made to your individual measurements, altered at your request or otherwise clearly personalised. This exception does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please contact us as soon as possible if an item arrives faulty, damaged or different from what you ordered. Include your order number and clear photographs where appropriate. We will provide a remedy in accordance with applicable consumer law and will cover reasonable return costs where the item is faulty, damaged or incorrect.

Return postage

For a change-of-mind return, you are responsible for the cost of returning the item. We recommend using a tracked and insured service appropriate for the value of the garment and keeping proof of postage. This does not apply where the item is faulty, damaged or incorrect.

Refunds

Once we receive the returned goods, or you provide evidence that you sent them back, we will process any refund due without undue delay and no later than 14 days after the applicable event. Refunds are made to the original payment method.

Where the law requires it, we will also refund the cost of standard outbound delivery. If you selected a more expensive delivery service, the additional amount above our standard delivery cost is not refundable.

Exchanges

Because our pieces are handmade to order, exchanges are subject to availability and production capacity. Contact us at hello@igbaani.com and we will explain the available options. Your statutory cancellation and refund rights are not affected.